IDSecure Key Features

Australia's leading VOI solution for legal and conveyancing professionals.

IDSecure Mobile App

Use the free IDSecure App on any smart phone or tablet to quickly capture and verify the identity of clients in under 60 seconds. In the office or on the road IDSecure’s latest mobile tech-tool is fast, convenient and secure. You can download the IDSecure App on the App Store and Google Play.

Key Features + Benefits:

  • Capture VOI’s on any smart phone or tablet – photos are instantly uploaded to the VOI system and not stored on the device
  • Download the free IDSecure VOI App direct to your mobile device
  • Save time without the need to photocopy and store physical papers
  • VOI reports are automatically saved to the system for 9 years

Remote Agent VOI Services

IDSecure offers the most extensive and convenient outsourced agent service in Australia, servicing both metropolitan and regional areas. The face-to-face verifications are conducted by IDSecure’s professional, insured and trusted identity agents 7 days a week in and out of business hours by appointment. IDSecure’s extensive network of qualified professional agents conduct the verification on your behalf with all VOI Reports instantly uploaded to your system.

Key Features + Benefits:

  • Ability to witness transfer documents, Client Authorisations Forms and any additional documents
  • Will organise all meeting arrangements directly with the client on your behalf
  • Offering 7 days a week VOI appointments in and out of business hours
  • Completes the verification on the spot
  • VOI reports are automatically uploaded
  • Agents are professionals who receive training from IDSecure
  • Personally trained and accredited by IDSecure
  • All agents are police and ID checked
  • Agents are insured with professional indemnity & fidelity insurances
  • Compliant with ARNECC insurance requirements
  • Automatic updates tell you the status of where the VOI is up to
  • Ability for your clients to book their own Agent VOI

IDSecure has a 100% success rate of all VOI’s conducted by IDSecure Agents.

Self-service Agent VOIs for your clients

Your clients now have the ability to quickly and easily organise their very own Verification of Identity (VOI). Our agents go-to your client wherever they are, at a time that suits them – the VOI report is then automatically delivered to your secure VOI dashboard immediately. Simply download and provide your clients the form below on how to get their VOI done and we’ll look after the rest!

How do I use this service?

VOI Report Storage + Retrieval

All VOI reports from both VOI Mobile Quick Entry and the Remote Agent Verification Service are instantly available, securely stored in the practitioner’s IDSecure “dashboard” for 9+ years.

Key Features + Benefits:

  • Compliant VOI Reports stored for 9+ years
  • Easy access to retrieve any VOI Report at the click of a button
  • Smart search and retrieval technology
  • State-of-the-art and accredited data security
  • Access any VOI Report in seconds

International VOI Services

IDSecure expands our current VOI offering with international VOI services available for your clients based in China and London. We now have Agents available in both Beijing and London to conduct identity checks on your behalf.

Our new international Agency Service offers fully compliant in person face-to-face VOI’s, including the instant digital delivery back to your IDSecure VOI dashboard. If you have clients in China or the United Kingdom who require identity checks for land and property transactions in Australia, our Agency Service can help your firm reach compliance, save time and money, and streamline VOI processes.

Beijing

London

Key Features + Benefits:

  • No need to book weeks in advance for VOI appointments
  • Quick turnaround times to conduct VOIs – don’t wait hours for an appointment
  • A flat service fee of $300 + GST (AUD) – no matter how many documents are verified
  • Instant delivery of VOI reports directly to your VOI system
  • Our Agents are fluent in both Chinese and English
  • A central CBD location for convenience and easy travel
  • IDSecure are compliant, professional and a fully insured service
IDS-Badge

Frequently Asked Questions (FAQs)

General

IDSecure provides superior customer service at all times. This includes our price, specialist VOI services, lead-times on bookings, appointment times and the instant secure delivery of VOI reports back to your unique IDSecure VOI dashboard. With our Agency Service, you will experience:

  • Quick turnaround times between VOI bookings and to conduct the VOI meeting
  • Flat fee per VOI – no matter how many ID documents are included in the VOI report. IDSecure does not charge extra per ID document
  • Convenient location – IDSecure’s offices are in a central location for easy travel by your clients
  • Personalised service from specialist IDSecure Agents – trained, accredited and insured
  • Instant delivery of VOI reports are directly returned to your encrypted IDSecure VOI dashboard – you’ll experience no lag time on receiving them.

You will receive the completed VOI report instantly. There’s no lag times on receiving the completed VOI report and it will be available within your secured and unique IDSecure VOI dashboard.

Yes, our Agents can witness CAF’s and this will be included in the VOI report. Your client does however need to take it with them to the VOI appointment.

Yes. IDSecure is the first and only Australian VOI provider to offer Agency Services overseas.

Yes, IDSecure’s Agents are covered under IDSecure’s $20m Professional Indemnity & Fidelity insurances.

Yes. If you book our international VOI service in Beijing or London within about 2 days, IDSecure will be able to quickly complete the VOI for you and your client. Unlike existing options for oversea VOIs, they require at least 2 weeks’ notice (sometimes longer) on the booking before conducting the VOI for clients.

Beijing

We always charge a flat service fee of $300 + GST (AUD) (payable by your client at the VOI interview) – no matter how many ID documents are used to verify the individual. Existing options to conduct overseas VOIs charge an extra $250 – $300 per ID document which can end up costing anywhere from $350 – $2500 per VOI.

Yes, they are fluent in both English and Chinese.

The Agents are professionals who have a wealth of experience in the Australian legal industry and now reside in Beijing. They are highly trained, professional and reliable individuals who specialise in undertaking VOI’s on your clients’ behalf.

Yes, your clients can let IDSecure’s Agents know their preferred meeting time for the VOI meeting. From here, the Agent will confirm a specific meeting time with them to meet at the dedicated IDSecure office within the China World Trade Centre.

When your clients arrive at the IDSecure office for their appointment, they are not required to wait and will be served right away in comparison to other providers for overseas VOIs where they are often made to wait for a few hours even if an appointment is booked ahead of time.

London

We charge a flat service fee of £199 GBP and an additional £99 GBP for ‘go-to-client’ services (payable by your client at the VOI interview). Flat fee services apply no matter how many ID documents are used to verify the individual.

Our London Agents are highly trained, professional and reliable individuals who specialise in undertaking VOI’s on your clients’ behalf. They have years of experience having worked in the legal industry in the UK.

Yes, your clients can let our Agents know their preferred meeting time for the VOI meeting. From here, the Agent will confirm a specific meeting time with them to meet at the dedicated IDSecure office on 1 Fetter Lane, Holborn.

When your clients arrive at the IDSecure office for their appointment, they are not required to wait and will be served right away in comparison to other providers for overseas VOIs where they are made to wait for a long period of time if an appointment is booked. Alternatively, our Agents can travel to the client at a specified meeting time for an additional £99 GBP.