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Gaining efficiency in a changing legal industry

There’s no question that demand for personalised client service and bespoke treatment is increasing as law firms are expected to meet clients’ needs well beyond the 9 – 5 space.

Like many industries, technology is having a major impact. Some law firms are moving away from hourly billing systems and traditional working arrangements, with work-from-home agreements, virtual offices and alternative billing options.

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About the Author:

Megan Dunbar is the Head of Operations and Customer Experience at GlobalX.